Alert 7/20/2021: Reminder of Demonstration End Date: As a reminder, all activities related to the DME QIC Telephone Discussion and Reopening Process Demonstration will be ending December 31, 2021. Thank you for your interest and participation.
Alert 5/20/20: New Fax Numbers
    New Fax Number Old Fax Number
DME Ops 17204627580 585-869-3314
DME Demo 17204627581 585-869-3315
Alert 4/1/20: MAXIMUS COVID-19 Response: We have been working very hard to ensure that our MAXIMUS team is safe, but can still serve the needs of appellants. We would encourage you to continue to use our online portal which is secure and is available 24 hours a day. The portal is available at The user guide is available under Medicare Appellants within the option for “QIC Appeals Portal”. Additionally, our mailroom is open and we continue to send out acknowledgment letters, telephone discussion scheduling notices, decision letters and all other correspondence related to appeals. If you require specific assistance, please feel free to reach out to us via e-mail at
Effective September 1, 2019, MAXIMUS Federal will serve as the DME QIC for the entire United States and the U.S. territories.  This means that any requests for reconsiderations received on or after September 1, 2019 will be processed by MAXIMUS and will need to be submitted to MAXIMUS.  Any requests received before September 1, 2019 will be processed by the previous QIC. Information on how to file a reconsideration request can be found by visiting the How to File an Appeal page.

Redeterminations will continue to be handled by the DME MACs, CGS and Noridian.  Instructions on how to file a reconsideration request, including the correct mailing address, will be included on the Medicare Redetermination Notice. 

Upon receipt of your request for reconsideration, you will receive an acknowledgement notice containing the next steps of your appeal.  If you have questions regarding the DME appeals process contact MAXIMUS Federal DME QIC at,

Medicare Durable Medical Equipment (DME) Appeals