MAXIMUS COVID-19 Response: We have been working very hard to ensure that our MAXIMUS team is safe, but can still serve the needs of appellants. We would encourage you to continue to use our online portal which is secure and is available 24 hours a day. The portal is available at https://qicappeals.cms.gov. The user guide is available under Medicare Appellants within the option for “QIC Appeals Portal”. Additionally, our mailroom is open and we continue to send out acknowledgment letters, telephone discussion scheduling notices, decision letters and all other correspondence related to appeals. If you require specific assistance, please feel free to reach out to us via e-mail at DMEInfo@MAXIMUS.com.